PLEASE ALLOW 5-14 BUSINESS DAYS FOR ORDER PROCESSING (PRE-SHIPMENT) — THANKS FOR YOUR PATIENCE

Shipping and Returns

Shipping Policy

SHIPPING

  • Orders are typically processed (pre-shipment) within 3-6 business days. However, due to the current logistics environment, orders may take up to 14 business days to be shipped.
  • Parcels are shipped from Italy via UPS. Within Italy, parcels will be shipped via Bartolini (BRT).
  • Once processed, delivery time is at the discretion of the courier, and there may be uncontrollable delays due to COVID-19, weather, or other factors.
  • After order is placed, you will be sent a confirmation email. Once an order has been shipped, you will receive an email with a tracking number.
  • Separate orders or orders with multiple items will be combined, and may require extra processing time.
  • We ship to the address provided by the customer, and we are not responsible for lost or missing orders due to an incorrect shipping address provided. 
  • Customer is responsible for re-delivery fee. 

Shipping cost is non-refundable in the event of a return. 

For any problems regarding delivery, please contact SHOP-EU@TELFAR.NET as soon as possible!